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Returns and Replacements

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What is the process for getting a replacement?

Please contact Narwal support for troubleshooting solutions via support@narwal.com, Narwal support will get back to you as soon as possible and guide you to get the rest process started.

How long does it take to receive my refund?

Refunds will be provided 2-3 days after receiving a returned product. If you have any further questions, please feel free to reach out to Narwal support.

Do I need to keep the original box for returns and refunds?

Yes, all accessories and the original packaging are required for any returns and refunds. A penalty may be imposed if any accessories are missing.

What are the return and warranty policies?

We provide a 30-day Unconditional Return (for non-human damage) & a 1-year Limited Warranty to registered purchasers from our official websites and channels. After-sales support and service are handled directly by Narwal.

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