Narwal wants to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products. However, if you need to return an item, we’re here to help.
You can try a product for 30 days. For any undamaged product, if you are not completely satisfied, simply return it to us within 30 days from the date of shipment.
However, there are a few important things to keep in mind when returning a product you purchased from Narwal:
- All products must be returned in good condition, in original boxes (whenever possible), and with all accessories to ensure full credit.
- Products can be returned only in the country or region in which they were originally purchased.
- Only items that have been purchased directly from Amazon & Narwal.com, can be returned to Narwal. Products purchased through other distributors must be returned in accordance with their respective returns and refunds policy.
How To Return a Product
- Please contactus at firstname.lastname@example.org to receive return instructions.
- Pack the Product securely in the original package, if possible.
- Enclose the Warranty Card with the product. If you cannot send your Warranty Card, please include your order number, product serial number, billing name, and address with the product.
- Narwal will pay for return shipping costs for undamaged items. But unauthorized or Cash on Delivery (COD) returns will not be accepted.
- For your protection, we recommend that you use UPS or Fedexfor your return.
- Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.
Some purchases from might be eligible for a refund. To request a refund, please contact us at email@example.com to receive refund instructions. You can expect a refund in the same form of payment originally purchased within approximately 7 business days of receiving your return and confirming the product status.
Damaged or Defective Products
If you receive a damaged or defective product, contact us at firstname.lastname@example.org within 30 days from the date of shipment.
Narwal.com sells and ships products to end-user customers only, and we reserve the right to refuse or cancel your order if we suspect you are purchasing products for resale.