FAQs
| Error Number | Voice guide | lnfo on the base station | How to solve the problem |
| 1001 | Network connection failed, please check and try again. | / | Please put the robot to a place with better Wi-Fi signal. |
| 1002 | Network connection failed, Wi-Fi password is incorrect. | / | Please input the correct Wi-Fi password and try again. |
| 1003 | Network connection failed, please try again. | / | Please follow the guidance on APP to connect to network. |
| 1004 | Updating failed, please open the robot's top cover,and press the power button to restart. | / | Please open the robot's top cover and press the powerbutton to restart. |
| 1005 | The robot has been registered, please follow the direction on APP to submit the application to the main user or reset the robot. | / | The robot has been registered,please follow the direction on APP to submit the application to the main user or reset the robot. |
| 2001 | Please put the robot in the base station and start mapping. | Please put the robot in the base station before mapping | Please put the robot in the base station before mapping. |
| 2002 | Mapping error,please remove the'obstacles around the robot and start the robot at previous position. |
Mapping error | 1.Please remove the obstacles around the robot and start itat an open position. 2.The robot is picked-up, please place and start it on the ground. |
| 2003 | Mapping failed, please put the robot back to the base station and re-map. | Mapping failed, please try again | Please put the robot back to the base station and long press the home button of base station to re-build the map.Do not move the robot when it is mapping. |
| 2004 | Please clean the obstacles around the robot and start the robot in a new position. | The robot is trapped | Please remove the obstacles and start the robot at a new position. |
| 2005 | System error,please open the robot's top cover and press the power button to restart. | system error，please restart | System error,please open the robot's top cover，press and hold the power button for 2 seconds to shutdown,and long press the 'start button to restart.Restarting could not solve the oroblem if it is caused by malfunction of thie base station. |
| 1001 | Network connection failed,please check and try again. | / | Please put the robot to a place with better Wi-Fi signal. |
| 1002 | Network connection failed, Wi-Fi password is incorrect. | / | Please input the correct Wi-Fi password and try again. |
| 1003 | Network connection failed,please try again. | / | Please follow the guidance on APP to connect to network. |
| 1004 | updating failed, please open the robot's top cover,and press the power button to restart. | / | Please open the robot's top cover and press the power button to restart. |
| 1005 | The robot has been registered,please follow the direction on APP to submit the application to the main user or reset the robot. | / | The robot has been registered,please follow the direction on APP to submit the application to the main user or reset the robot. |
| 2001 | Please put the robot in the base station and start mapping. | Please put the robot in the base station before mapping | Please put the robot in the base station before mapping. |
| 2002 | Mapping error,please remove the'obstacles around the robot and start the robot at previous position. |
Mapping error | 1.Please remove the obstacles around the robot and start itat an open position. 2.The robot is picked-up, please place and start it on the ground. |
| 2003 | Mapping failed, please put the robot back to the base station and re-map. | Mapping failed, please try again | Please put the robot back to the base station and long press the home button of base station to re-build the map.Do not move the robot when it is mapping. |
| 2004 | Please clean the obstacles around the robot and start the robot in a new position. |
The robot is trapped | Please remove the obstacles and start the robot at a new position. |
| 2005 | System error,please open the robot's top cover and press the power button to restart. | system error，please restart | System error,please open the robot's top cover，press and hold the power button for 2 seconds to shutdown,and long press the 'start button to restart.Restarting could not solve the problem if it is caused by malfunction of thie base station. |
| 2006 | No map,please long press the home buttonon the base station to build the map. | No map | Map has not been created，please build the map and start cleaning. |
| 2007 | The robot cannot find the base station, please put it back.If the base station has been moved,please re-map. | Cannot find the base station | 1. The robot can not find the location of the base station.Pleasa put it back to the base station. 2. The robot is getting stuck when returming to the base station. Please clear the way and put the robot back to the base station. 3. The base station has been moved, please put the robot back and rebuild the map. |
| 2008 | Exiting failed，please remove the obstacles around the base station. | Exiting failed | Please remove the obstacles around the base station.Press the start button to continue. |
| 2009 | The robot is in no-go zone,please take it out. | The robot is in no-go zone | The robot is in no-go zone,please move it out. |
| 2010 | / | The robot cannot be connected | 1 The robot is not started.Please start the robot to connect the base station. 2.Robot system error.Please restart the robot to connect the base station. 3. The robot may lose the connection with the base station in long distance, it will not affect the cleaning task.Please put the robot back to the base station to operate if it is standby. |
| 2011 | / | Cannot send home when mapping | The robot cannot be recalled when mapping, it will return to the base station automatically after mapping. |
| 2012 | / | Cannot build the map when cleaning | Mapping is not available when the robot is cleaning.Please long press the start button to end the current task and put it back to the base station to build the map. |
| 2013 | / | Do not repeat the operation when mapping | lf it is needed to rebuild the map, please long press the start button to end current task,put the robot back to the base station to re-map. |
| 2014 | Wash cycle incomplete,the robot wilcontinue to mop after cleaning, please wait. | Wash cycle incomplete. | The self-cleaning session is not completed,the robot will resume to work after self cleaning, please wait. |
| 2015 | Room sectioning，please wait | Please do not operate the robot during room sectioning | lt takes 1-3 mins for room sectioning after mapping，please wait. |
| 3001 | Side brush malfunction, please clean or replace the brush module. | Side brush malfunction | Please clean the hair and dirt on side brush by bird knife. Replace the side brush if it is broken. |
| 3002 | Please install dust bin | Please install dust bin | Please install the dust bin correctly and try again. |
| 3003 | Please check dust bin,filter and air vent | Please check dust bin | 1.Please empty the dust bin if it is full. 2.Piease clean'the fiiter and airvent if they are blocked. 3. Please air-dry the flter if it is still wet. 4.if the suction 'inlet is blocked,please clean it and try again. |
| 3004 | Please install the sweeping module before mapping. | lease install the sweeping module | Please install the sweeping module before mapping. |
| 3005 | Please install sweeping module or mopping module before working. | Please install sweeping module / mopping module | Please install the sweeping module/ mopping module. |
| 3006 | Low power, the robot will continue to work after charging. | Low power,please wait | Low power.The robot will continue to work after charging. |
| 3007 | Please wait for the robot to charge and continue working. | low power,please charge the robot | Please use the robot after it is charged. |
| 3008 | The robot is picked-up, please put the robot to a new position to start. | The robot is picked-up | Please put the robot on the ground to start. |
| 3009 | Please check the lidar | Please check the lidar | Please clean the lidar if there is dirt on it. |
| 3010 | Please check the collision bumper. | Please check the collision bumper. | Please tap the bumper to remove trash stuck in it. |
| 3011 | Cliff sensor error, please wipe the stains on the' sensor. | Cliff sensor error, please wipe the stains on the sensor. | Please wipe the stains on the sensor and start it at an open position. |
| 3012 | The robot is in strong magnetic field environment, please check the surrounding. | Strong magnetic field environment. | 1.The robot is in strong magnetic field environment,please put it away and start working again. The robot is outside the base station and next to the magnetic strip, please move the robot away from the magnetic strip and start working again. |
| 3013 | Battery malfunction，please check. | Please check the battery | The temperature of battery is too high/low, please waitand restart after the battery is in normal temperature. |
| 3014 | Wall sensor error,please clean the surface of the sensor. | Please check the wall sensor. | Wall sensor error, please clean the surface of the sensor. |
| 3015 | Vacuuming motor malfunction,please open the top cover of the robot, press the power button to restart. | Vacuuming motor malfunction. | Vacuuming motor malfunction, please open the top cover of the robot, press the power button to restart the robot. |
| 3016 | Tire malfunction, please check the wheel. | Please check the wheel. | The tires are stuck,please clean the trash inside the wheel. |
| 3017 | The base station overflows, please check it according to user manual | The base station overflows, please check | Please clean the washboard if it is too dirty. 2.Please check whether the sewage tank is sealed. 3.Please check the seal of the base station's air-inlet,sewage inlet,clean water inlet. 4.Please clean the bottom of the base station and overflow sensor if they are dirty. |
| 3018 | Please check the clean-water tank. | Please check the clean-water tank | 1.Please check if the clean water tank is installed correctly. 2.Please add water to clean water tank if it is empty. 3. Please wash the sponge inside clean water tank. |
| 3019 | Please check the sewage tank. | Please check the sewage tank. | 1.Please check if the sewage tank is installed correctly. 2.Please empty the sewage tank if it is full. 3.Please clean the floating ball. |
| 3020 | Please check if the washboard has been installed correctly | Please check the washboard. | Please check if the washboard is in the bottom of the base station and installed correctly. |
| 3021 | Tires slipping，please check | Tires slipping | 1.Please clean the dirt on the wheel with wet cloth and air-dry after cleaning, use alcohol to clean if there is too much oil on the wheel. 2.Please clean the dirt on the slope of the base station. 3. The robot is picked-up,please put it on the ground and press the start button to continue. |
| 3022 | Base station error, please wipe the charging electrodes. | Base station error | Please wipe the charging electrodes and ensure it is dry and clean. |
| 3023 | The robot can not connect with the base station, please try again later. | / | The robot can not connect with the base station, please try again later, if the problem has not been solved, please try again after restarting. |