1-Year Extended Warranty Plan for Narwal Freo
Available for purchase up to 1 year (365 days) following the purchase of your Narwal product.
Extended warranty and mechanical breakdown coverage
- Covers mechanical breakdown, battery failure, and power surge
- Unlimited repairs up to the manufacturer’s suggested retail price (MSRP) of the device
- If necessary and at our discretion, you will be provided with one product replacement
Following your purchase of Narwal Care, you will receive a warranty activation email.
To activate your Narwal Care plan, please confirm the order information contained in that email.
The Narwal Care service contract is administered by Servify. Plan terms and conditions can be found here.
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Unlimited Repairs up to the MSRP ( $1399.99 for Freo) of the device
Plan Details
Repairs will be completed with new or refurbished factory specific parts. Should a replacement be provided, at our discretion, it will be of like or similar features.
You may obtain service or claim support by using the Consumer Web Portal at https://narwal.servify.com, by emailing theAdministrator at us_claims@servify.tech, or by calling (toll-free) 1-833-313-3331.
Access plan terms and conditions here.
Payment Options
Available for purchase up to 1 year following the purchase of your Narwal Freo
Plan remains active for one year after the expiration of your manufacturer's warranty, unless canceled by customer, Olibgor (Northcoast), or the Administrator (Servify).
Repair Options
•Unlimited Repairs up to the MSRP value of the device in any 12-month (1 year) rolling period
•One (1) replacement every 12 months (1 year) rolling period
Repair and Replacement Practices
In the event of a claim, the device will need to be sent to a Narwal Authorized Repair Center.
• The Administrator (Servify) will provide a prepaid shipping label.
• Device will need to be shipped to the Authorized Repair Center, where it will be inspected.
• Inspection will determine the extent of damages, and if those damages fall under the scope of the NarwalCare plan. Inspection will also determine if the Narwal device is repairable or if a replacement device is necessary.
• Once repairs and/or replacement are finalized, the device will be shipped back.
Replacements are provided at our discretion, and will be of equal or similar features. If the Narwal product is determined to be covered, shipping is provided free of charge. If the Narwal product is determined to not be covered, the expense will be incurred by you
Refunds
Customers have the option of canceling at any time. Customers may cancel by contacting Narwal or Servify directly, either by phone or email. Unless a claim is filed within the first 30 days, and a customer cancels within the first 30 days of purchase, they will receive a full refund. If a claim is filed within the first 30 days, any refund would be minus any claims expense. If a customer cancels after the first 30 days, they will receive a prorated refund, minus any claims expense.